Tag: IT service management

Philippines CRM outsourcing market still attractive

ovumThe Philippines continues to be one of the most attractive destinations for outsourcing, fuelled largely by competitive price points and significant pools of labour with English language skills, according to Ovum.

New research focused on CRM suppliers in the Philippines found potential within the industry as a non-voice and non-English-speaking delivery center. Furthermore, as the country’s economy continues to expand, outsourcers will see greater opportunities to serve the increasingly sophisticated domestic market.

“Following our visit to the country and our on-the-ground research, it is clear to us that the Philippines will remain one of the powerhouses among offshore front-office outsourcing destinations,” said Margaret Goldberg, Associate Analyst, IT Services at Ovum and co-author of the report. “The combination of a significant cultural disposition towards customer service and affinity to Western cultures, strong English language capabilities and competitive price points will ensure that the outsourcing industry in the country will continue to see strong growth for years to come.”

Gartner adjusts worldwide IT spending projection downwards to 2% growth this year

GartnerGartner has adjusted its worldwide IT spending forecast for 2013 downwards to US$3.7 trillion in 2013. Last quarter, the research firm predicted a 4,1 percent increase compared to 2012 but that projection has been sliced by half to 2 percent. This reduction takes into account the impact of recent fluctuations in US dollar exchange rates. 

The Gartner Worldwide IT Spending Forecast is the a leading indicator of major technology trends across the hardware, software, IT services and telecom markets. For more than a decade, global IT and business executives have been using these highly anticipated quarterly reports to recognise market opportunities and challenges, and base their critical business decisions on proven methodologies rather than guesswork.

“Exchange rate movements, and a reduction in our 2013 forecast for devices, account for the bulk of the downward revision of the 2013 growth,” said Richard Gordon, Managing Vice President at Gartner.

Gartner: Indian public cloud services market to hit US$443m in 2013

GartnerLooks like the public cloud services market in India is growing fast. According to Gartner, this market is expected to grow 36 percent from US$326 million in 2012 to US$443 million in 2013.

Infrastructure as a service (IaaS), including cloud compute, storage and print services, continues as the fastest-growing segment of the market in India, growing 22.7 percent in 2012 to US$43.1 million, and is expected to grow another 39.6 percent in 2013 to US$60.2 million.

Software as a service (SaaS) continues to be the largest segment of the cloud services market in India, comprising 36 percent of the total market in 2012. Gartner predicts that from 2013 through 2017, US$4.2 billion will be spent on cloud services in India, US$1.6 billion of which will be spent on SaaS.

Gartner: Worldwide IT spending to reach US$3.7 trillion in 2013

GartnerWorldwide IT spending is projected to total US$3.7 trillion in 2013, a 4.2 percent increase from 2012 spending of $3.6 trillion, according to the latest forecast by Gartner. The 2013 outlook for IT spending growth has been revised upward from 3.8 percent in the 3Q12 forecast.

Gartner analysts said much of this spending increase is the result from projected gains in the value of foreign currencies versus the US dollar. When measured in constant dollars, 2013 spending growth is forecast to be 3.9 percent.

The Gartner Worldwide IT Spending Forecast is the leading indicator of major technology trends across the hardware, software, IT services and telecom markets. For more than a decade, global IT and business executives have been using these highly anticipated quarterly reports to recognize market opportunities and challenges, and base their critical business decisions on proven methodologies rather than guesswork.