Tag: Ovum

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Mobile data to account for more than half of global roaming revenues by 2019

ovumMobile data roaming will generate about US$50 billion in revenue by 2019, contributing as much as 56 percent to global roaming revenues, according to Ovum.

The revenue contribution from Asia is increasing, particularly from Central and Southern Asia, which is expected to grow at a compound average growth rate (CAGR) of 12 percent over the forecast period, as one of the highest among all regions.

“The sheer size of the region contributes to the increase, as does the fact that mobile services will penetrate further into these markets over the forecast period, and the overall propensity to roam is set to improve gradually,” said Nishi Verma Nangia, Senior Analyst of Ovum.

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Enterprise by entelechyasia

Customer experience management is top IT priority for telcos in 2014

ovumCustomer experience management (CEM) has emerged as the top driver of telco IT investments in 2014, according to Ovum’s ICT Enterprise Insights. Telco IT spend is expected to reach US$60.7b by 2017, with investments geared towards telecoms infrastructure (cloud platforms, server virtualisation and BSS/OSS systems to support LTE implementations) and online channels to support customers’ increasingly digital lifestyles.

In the largest survey of senior IT executives ever conducted, Ovum reveals a long-term shift in spending towards customer-oriented systems and on improving customer satisfaction within the telecoms industry.

Survey respondents identified multi-channel integration and service personalisation as top areas of focus in the next 18 months, with 67 percent and 61 percent planning to increase spending in these two areas, respectively. Elsewhere, business intelligence and advanced analytics (predictive or big data analytics) will be key for operators — more than 80 percent of respondents will deploy these at the network level in an attempt to offer an enhanced connected experience with predictable, consistent, and relevant services at each point of interaction in the customer lifecycle.

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Enterprise by entelechyasia

Philippines CRM outsourcing market still attractive

ovumThe Philippines continues to be one of the most attractive destinations for outsourcing, fuelled largely by competitive price points and significant pools of labour with English language skills, according to Ovum.

New research focused on CRM suppliers in the Philippines found potential within the industry as a non-voice and non-English-speaking delivery center. Furthermore, as the country’s economy continues to expand, outsourcers will see greater opportunities to serve the increasingly sophisticated domestic market.

“Following our visit to the country and our on-the-ground research, it is clear to us that the Philippines will remain one of the powerhouses among offshore front-office outsourcing destinations,” said Margaret Goldberg, Associate Analyst, IT Services at Ovum and co-author of the report. “The combination of a significant cultural disposition towards customer service and affinity to Western cultures, strong English language capabilities and competitive price points will ensure that the outsourcing industry in the country will continue to see strong growth for years to come.”

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Telecommunications by entelechyasia

Huawei and ZTE lead in global ON market

ovumZTE has overtaken Alcatel-Lucent to slot just behind leader Huawei in the global optical networking (ON) market. This is the first time that Chinese vendors are holding the top two ranks in ON, according to Ovum.

Ovum’s analysis of Q1 results in the US$14.5b global ON market has highlighted that growth in 100G remains a bright spot as annualised revenues exceeded $1b for the first time ever. However, market growth overall remains difficult and challenging equipment vendors with only Fujitsu posting sequential and year-over-year gains.

“While it is not uncommon for the market to decline going into the first calendar quarter, the decline is worrisome as this is the fifth straight time the market has declined versus the prior year’s quarter, and quarterly revenues are the lowest they’ve been in six years,” said Ron Kline, Network Infrastructure Analyst at Ovum.

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