Avaya and Alcatel-Lucent Enterprise (ALE) have formed a strategic partnership that cross-sells Avaya’s OneCloud CCaaS (Contact Centre as a Service) composable solutions and ALE’s digital networking solutions.
Avaya OneCloud CCaaS provides advanced AI, identity and security, workforce engagement management (WEM) and customer service capabilities. ALE’s digital age networking solutions include enterprise wired and wireless connectivity technologies with advanced cloud platform services.
“The extensibility and composability of the Avaya OneCloud CCaaS platform allows us to work with an ecosystem of industry-leading partners to build with Avaya deeper and more engaging experiences our customers need,” said Jack Chen, CEO of ALE.
“The partnership we announced today is highly complementary and we believe it represents a significant opportunity for Avaya and ALE customers alike to accelerate their move to the cloud by deploying world-class cloud technologies from two global communications leaders,” said Jim Chirico, President and CEO of Avaya.