Tag: Frost & Sullivan

Enterprise by entelechyasiaNov 11, 20157:09 pm

Omni-channel communications gaining traction in APAC

While voice interaction remains the primary communication channel in contact centres, the concept of an omni-channel is gaining popularity in Asia-Pacific, according to Frost & Sullivan.

With smartphone penetration and social media usage on the rise, an increasing number of organisations are working closely with system integrators and independent software vendors to implement the omni-channel platform. Their objective is to overcome the existing silo nature of communication channels and provide a consistent and seamless customer experience across voice, email, SMS, Web-chat, social media and real-time video interactions. In response, contact centers are transforming into ‘customer engagement centers’ with multi-channel strategies that are tightly integrated with mobile applications and self-service capabilities.

According to Frost & Sullivan, the market earned revenues of US$699.5 million in 2014 and is estimated to reach US$952.9 million in 2021 with a compound annual growth rate of 4.5 percent. The study covers automatic call distributors, outbound systems, computer telephony integration, interactive voice response, workforce management, call monitoring, speech technology and multimedia systems. Workforce optimisation and analytics are expected to lead revenue growth across these segments, driven by the continuous focus on contact centre operation performance management.

Mobile by entelechyasiaNov 17, 20142:33 pm

Data consumption driving teleco revenue in Malaysia

Data and value-added services have driven mobile growth in Malaysia to reach 42.9 million subscribers and rake in revenues of US$7.45 billion in 2014.

According to Frost & Sullivan, the Malaysian mobile market is currently growing with a mobile penetration rate of 140.7 percent.

Non-voice ARPU is expected to grow by two percent to US$5.9 billion but it will not be able to compensate for the 2.4 percent decline in voice ARPU.

Enterprise by entelechyasiaNov 4, 201410:01 am

Australia nudges towards hosted and cloud-based UC solutions

Australia’s on-premise unified communications (UC) market experienced a decline in revenues in 2013, according to Frost & Sullivan. This was mainly due to the improved understanding of the benefits of hosted and cloud-based UC solutions, which have now reached mainstream adoption.

Organisations are now able to deploy any UC application over a hosted model, and have a much improved understanding of the benefits of hosted and cloud-based UC solutions. In addition, the capital intensive nature of on-premise solutions limits the flexibility for organisations to adapt to the changing communication and collaboration environments. As a result, the on-premise UC market is approaching a phase where growth rates are flat or declining.

According to Anand Balasubramanian, Industry Analyst of ICT Practice, Australia & New Zealand at Frost & Sullivan, the decline in the Australian UC market revenues can be attributed to the changing business preferences for communication and collaboration solutions.

Telecommunications by entelechyasiaSep 26, 20141:01 pm

Cellular offloading strategies drive wi-fi test equipment market

frost and sullivan In its revised mobile service bundles, SingTel added free wi-fi access for its mobile users in selected locations in Singapore. This is said to be part of its strategy to alleviate data congestion on its 3G and 4G networks.

The trend is set to continue across the globe as telcos wrestle to cope with the increasing demand for mobile data. To enable wi-fi access, they need to purchase wi-fi test equipment, creating strong opportunities for Wi-Fi test equipment manufacturers globally.

According to Frost & Sullivan, the wi-fi test equipment market earned revenues of US$528.9 million in 2013. This is expected to more than double to reach US$1.09 billion in 2020.

Enterprise by entelechyasiaSep 5, 201411:22 am

Lithium-ion battery revenue to quadruple by 2020

Many technologies have come and gone — replaced by new innovations. But, in the midst of the technological changes, one unsung technology remains and is expected to be in even greater demand in the years ahead.

We’re talking about the lithium-ion battery which powers most of today’s devices. In fact, it is innovation that makes the battery highly popular — beyond gadgets and computer wizardry to other industries

According to Frost & Sullivan, the global lithium-ion battery market is expected to quadruple from 2013 to 2020. Developing applications in the grid and renewable energy storage segment are helping boost demand for lithium-ion batteries.

Enterprise by entelechyasiaAug 21, 20142:49 pm

Tablets to bridge smartphone-notebook gap

frost and sullivan Smartphones (71 percent) and notebooks (74 percent) are widely issued by enterprises. However, according to a Frost & Sullivan survey, only 47 percent of enterprises issue tablets to their employees. The research firm expects these devices to bridge this gap over the next three years as many of the more data-intensive mobile applications migrate over to tablets.

By 2016, the use of smartphones is expected to decrease from 66 percent to 58 percent, while tablets are expected to increase from 49 percent to 56 percent. Interestingly, while almost 60 percent of enterprises allow personal devices to be connected to the corporate network, only four out of 10 IT decision makers report that their company has a formal bring your own device (BYOD) policy in place.

“Approximately 58 percent of large enterprises have a formal BYOD policy, while only 20 percent of small businesses have a standardised policy. The most common method of enforcing BYOD policies is through network technology solutions at 67 percent, followed by mobile device management at 61 percent,” said Karolina Olszewskan, Research Analyst of Frost & Sullivan.

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