Genesys has acquired Pinkfish to boost Genesys Cloud AI with workflow automation and enterprise system integration. The addition of MCP-based tool integration and workflow automation to Genesys Cloud lets its AI agents access data and […]
Tag: Genesys
Genesys gets Radarr
Genesys is acquiring Radarr Technologies, an AI-based social and digital listening, analytics, and consumer engagement company. With the combined public social media capabilities of the Radarr Technologies solution and the Genesys Cloud platform, organisations can […]
Genesys sets up digital business unit
Genesys has launched its new Genesys Digital business unit to help companies address the latest technology trends and consumers’ ever-changing needs in the digital landscape. As lines between marketing, sales and service are blurring for […]
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