Category: Social computing

Zendesk launches Gather and Sunshine Conversations

Zendesk has launched Gather, which lets companies provide trusted and transparent support to customers through online community forums.  They can engage with each other and company experts to offer guidance and insight beyond what a single customer support agent might be able to handle.

Huawei bucks the trend as global smartphone shipment shrinks in Q1

The Huawei P30 series is helping the smartphone maker rise up the global ranking.
The Huawei P30 series is helping the smartphone maker rise up the global ranking.

While its competitors struggled, Huawei strode ahead and emerged the winner in the worldwide smartphone market in Q1. Though it’s still behind market leader Samsung, the China-based smartphone giant narrowed the gap with an astounding 50 percent growth in the quarter, according to IDC.

Singapore launches unified payment QR code

The number of QR codes for payment is akin to the number of credit card offerings in the market — it keeps growing, making it more of a hassle than convenience for merchants and consumers. The Monetary Authority of Singapore (MAS) has stepped in to solve this problem with the launch of the Singapore Quick Response (SGQR) Code.

Chrome marks http as “not secure”

The “Secure” will be removed from September 2018.

HTTP has been synonymous with an entire generation of Internet users but what many are unaware is that the protocol is not secured. Anyone with the right skills can change the contents of the site before it reaches the person browsing. To combat this, Google is marking all HTTPsites as “not secure” from today so users are more aware of the sites’ security status.

App to teach children responsible mobile device usage

Help is at hand for parents who need help in teaching their young children the dos and don’ts of using smartphones and other mobile devices. They can now turn to Tittle for Parents, an app that lets parents protect their children on mobile devices and teach about safe and appropriate use.

7-minute grace

whatsapp-logo

Ever sent a WhatsApp message only to wish that you could delete it later? Or have you ever sent a message to a wrong chat? Well, it looks like you’re not alone because WhatsApp has introduced a delete function that lets users delete messages within seven minutes of sending.

This seven-minute grace could be a face- or even life-saver for those moments when we hit sent too quickly.

Delete only works if both the sender and recipient are using the latest version of WhatsApp for Android, iPhone or Windows Phone.

E-commerce to account for a quarter of retail sales by 2025

Greater internet and mobile device accessibility are driving e-commerce growth in Southeast Asia.

According to ABI Research, Smart Retail has gone through revolutionary changes in the past 10 years and will exponentially continue to do so going forward.  Brick and mortar stores are no longer the only option for consumers across the globe to make their everyday purchases, due to significant advancements in technology, both in-store and online.

Key players include Senion, who implements some of the world’s largest Indoor Positioning System (IPS) solutions to enhance in-store experiences, and AisleLabs who provides shopper traffic behavior analytics to help retailers optimise store layouts.  Leading POS software vendors, Shopkeep and Square are allowing retailers to sell across multi-channels from a single platform. These and other key vendors are paving paths to making the offline and online worlds seamless experiences.