Zendesk has launched Gather, which lets companies provide trusted and transparent support to customers through online community forums. They can engage with each other and company experts to offer guidance and insight beyond what a single customer support agent might be able to handle. Continue reading “Zendesk launches Gather and Sunshine Conversations”
While its competitors struggled, Huawei strode ahead and emerged the winner in the worldwide smartphone market in Q1. Though it’s still behind market leader Samsung, the China-based smartphone giant narrowed the gap with an astounding 50 percent growth in the quarter, according to IDC. Continue reading “Huawei bucks the trend as global smartphone shipment shrinks in Q1”
Singapore has joined 18 other countries, including Thailand, the Philippines and Vietnam, that can access Facebook Dating, the social media platform’s dating feature. Continue reading “Facebook plays matchmaker”
Social media giant Facebook is partnering with Infocomm Media Development Authority (IMDA) of Singapore to give Southeast Asia startups a head start in developing data-driven technologies.
The number of QR codes for payment is akin to the number of credit card offerings in the market — it keeps growing, making it more of a hassle than convenience for merchants and consumers. The Monetary Authority of Singapore (MAS) has stepped in to solve this problem with the launch of the Singapore Quick Response (SGQR) Code.
Hot on the heels of Google’s announcement last month that it will build its third data centre in Singapore is Facebook, which declared today that it will be establishing its first Asia data centre in the country.
A battle of sorts is taking place in the field of artificial intelligence (AI). It has been widely reported that China is ramping up its focus on the technology that is expected to transform businesses and industries. Numbers from ABI Research point to a swing in favour of China.
WhatsApp backup will no longer count towards Google Drive storage quota, thanks to a new agreement between the two companies.
Blockchain startup StatX has launched a mobile app that combines information-sharing and messaging features the crypto and blockchain community. While traditional messaging apps such as Telegram is more conversation centric than information-centric.
HTTP has been synonymous with an entire generation of Internet users but what many are unaware is that the protocol is not secured. Anyone with the right skills can change the contents of the site before it reaches the person browsing. To combat this, Google is marking all HTTPsites as “not secure” from today so users are more aware of the sites’ security status.
After 16 years, discovery engine StumbleUpon, which pushes web contents to users, has shut down.
Myanmar startup Goama has launched its “Netflix of Games” mobile gaming subscription app in India. Called Go|Games, the Android app has more than 700,000 subscribers in Bangladesh, Sri Lanka, Malaysia, Indonesia, Cambodia, and Myanmar.
Australia, New Zealand and South Korea are the first in the region to enjoy YouTube’s new music streaming service available from yesterday.
Help is at hand for parents who need help in teaching their young children the dos and don’ts of using smartphones and other mobile devices. They can now turn to Tittle for Parents, an app that lets parents protect their children on mobile devices and teach about safe and appropriate use.
Information and communications technology (ICT) spending in Asia/Pacific (excluding Japan) will hit US$1.5 trillion in 2021, according to IDC.
Spotify, beware! YouTube has announced a revamped version of YouTube Music that will be competing for music lovers.
Conference calls is coming to WhatsApp! While group chats have been around for a while, the messaging app will be adding group voice call in the coming months, according to Mark Zuckerberg, Founder and CEO of Facebook at his keynote address at F8 developer conference.
SmugMug has acquired Flickr, a move that brings together two big photo-sharing sites.
More smart speakers are heading to this part of the world. Amazon has announced that the Echo Spot is ready for pre-order in Australia.
SAS has formed a global Fraud and Security Intelligence Division to help organisations better detect and
Spotify made its debut on the New York Stock Exchange and closed the first day at US$26.5 billion, about 30 percent above analysts’ prediction.
The telecommunications industry, specifically mobile communications, is converging in Barcelona this week. Even before Mobile World Congress (MWC) kicks off today, two companies have fired the first salvo with something old, something new.
When WhatsApp was down for a few hours last Friday (November 3), Facebook timelines were filled with panic posts by people unable to communicate on WhatsApp. Snapchat is reported to be down at the point of writing and again, there is frenzy over the outage. Continue reading “5 things to do when your social media platform is down”
It’s become something of a daily routine. Friend requests are coming from people we don’t know on Facebook.
Ever sent a WhatsApp message only to wish that you could delete it later? Or have you ever sent a message to a wrong chat? Well, it looks like you’re not alone because WhatsApp has introduced a delete function that lets users delete messages within seven minutes of sending.
This seven-minute grace could be a face- or even life-saver for those moments when we hit sent too quickly.
Delete only works if both the sender and recipient are using the latest version of WhatsApp for Android, iPhone or Windows Phone.
Greater internet and mobile device accessibility are driving e-commerce growth in Southeast Asia.
According to ABI Research, Smart Retail has gone through revolutionary changes in the past 10 years and will exponentially continue to do so going forward. Brick and mortar stores are no longer the only option for consumers across the globe to make their everyday purchases, due to significant advancements in technology, both in-store and online.
Key players include Senion, who implements some of the world’s largest Indoor Positioning System (IPS) solutions to enhance in-store experiences, and AisleLabs who provides shopper traffic behavior analytics to help retailers optimise store layouts. Leading POS software vendors, Shopkeep and Square are allowing retailers to sell across multi-channels from a single platform. These and other key vendors are paving paths to making the offline and online worlds seamless experiences.
Google has launched the Backup and Sync tool for users to easily back up practically all files on their computer. This new tool will replace the Google Photos desktop app and the Google Drive client applications for both Mac and PC.
According to a Google blog post, “Backup and Sync is an app for Mac and PC that backs up files and photos safely in Google Drive and Google Photos, so they’re no longer trapped on your computer and other devices”.
Backing up is done by simply clicking on the desired folders. Once done, these folders are automatically backed up and synced across all devices.
As if we don’t already have enough of ads. Facebook has announced that it will start rolling out ads to Messenger. With 1.2 billion users, the social media giant does have immense appeal for advertisers.
It seems that Facebook has completed test runs in Australia and Thailand and are ready to unleash ads on the rest of the world in the coming weeks.
The thing is that Messenger was literally forced onto mobile users when Facebook unbundled it from its mobile app. Users did not have a choice. Of course, there’s always browser access — it’s a little cumbersome but still an option for those resisting the move.