UniCare is an end-to-end integrated solution covering the whole network by offering operation assurance aimed at network performance management, service quality management and customer experience assurance, as well as operation consulting aimed at network, service and market development.
“Traditionally, technical services have focused on a specific area of an operator’s business, rather than the whole operation. As a result, they have failed to bring about improvements in operational efficiencies or user experience and have not delivered increased revenues or profits,” said Yang Jiaxiao, Vice President of ZTE. “The UniCare service solution overcomes these failures by providing mobile operators with an overall service assurance for their entire business.”
By focusing on the weak points in operation flows, UniCare offers a smooth user and service experience, improves network values and integrates network with marketing maintenance enabling operators to build high quality networks, improve user experience and increase revenues.