Singapore Airlines Limited (SIA) has signed a multi-year agreement with Tata Communications to transform the airlines’ communications and collaboration
tools to enhance employee productivity and boost customer experience.
Leveraging Tata Communications GlobalRapide platform will enable SIA users to be connected and collaborative anytime and anywhere.
“We take great pride in our long-standing relationship with Singapore Airlines. As a global CommTech player, we are privileged to be chosen as their partner in progress as they emerge stronger than ever and strive to create new benchmarks in customer experiences,” said Amitabh Sarkar, Vice President & Head of Asia Pacific and Japan – Enterprise at Tata Communications.
Tata Communications has been working with SIA over the last five years. SIA has deployed Tata Communications’ IZO SD-WAN that enables intelligent customer call routing to global customer service centres, ensuring a seamless customer experience.
SIA pilot and cabin crew collaboration platforms are powered by Tata Communications MOVE, which provides global intelligent cellular connectivity for swift and secure exchange of critical flight and passenger data on pilots and crew tablets.
Photo: Edward Lim
Entelechy Asia 