GSMA has rolled out the first industry-wide Responsible AI (RAI) Maturity Roadmap to guide telcos on the responsible use of artificial intelligence (AI).
Developed with insights from McKinsey, the roadmap allows telcos to evaluate their current AI maturity and set clear objectives for responsible implementation. It offers measurement tools and guidance to help them achieve their goals while ensuring industry-wide best practices.
“The transformative potential of AI has long been apparent but its integration in our work and our lives must be done in a responsible and transparent way for it to be truly effective and sustainable,” said Mats Granryd, Director General of GSMA.
The RAI Maturity Roadmap is built on five core dimensions:
- Vision, values, and strategic goals
- Operating model and AI governance
- Technical controls aligned with regulatory requirements
- Collaboration with third-party ecosystems
- Corporate change management and communication strategies
These are underpinned by established best-practice principles, including fairness, human agency and oversight, privacy and security, safety and robustness, transparency, accountability, and environmental impact.
Singtel is among 18 mobile network operators (MNOs) that have already committed to the roadmap.
“It is crucial for us all to ensure responsible guidelines for the use of AI are implemented now, and it is great to see the telecoms industry leading the way on this with the GSMA’s new roadmap,” said José María Álvarez-Pallete López, GSMA Board Chair and Chairman and CEO of Telefónica.
Entelechy Asia 