Maybank has turned to Microsoft to accelerate its digital transformation and drive AI-powered innovation.
Valued at RM1 billion over five years, the collaboration is set to enhance customer experience and operational agility while fostering a culture of continued innovation in Maybank.
The Malaysian bank will adopt Microsoft Azure as one of its primary cloud platforms for strategic systems and data workloads. This will provide it with a scalable, resilient and secure digital foundation that enables real-time data analytics, faster deployment of new services and improved operational efficiencies.
In a move expected to transform daily workflows, Maybank will deploy Microsoft 365 Copilot for its 44,000 employees. The AI-powered assistant is designed to offload complex tasks, boost productivity and enable staff to focus on higher-value work.
Maybank will also adopt Microsoft’s cybersecurity solutions to reinforce data protection and bolster its already robust cybersecurity posture.
Beyond technology adoption, Maybank and Microsoft plan to establish a Centre of Excellence to drive joint innovation in cloud and AI, and to develop in-house talent in these fields.
“With the right technology strengthening our core parts of our business, we are building a truly agile, faster, and more competitive environment for sustainable growth and long-term value creation for all our stakeholders and customers,” said Dato’ Sri Khairussaleh Ramli, President and Group CEO of Maybank.
“By embedding intelligence into the core of financial services, Maybank is transforming how it serves its customers while setting a powerful example for the industry across Asean,” said Mayank Wadhwa, President of Microsoft Asean.
Entelechy Asia 