Tata Communications has agreed to acquire a majority stake in US-based Commotion in a move to accelerate its push into generative AI-powered customer experience solutions.
The deal is expected to strengthen Tata Communications’ portfolio of AI-driven offerings for enterprises globally, particularly in the areas of digital customer engagement and contact centre transformation.
Commotion is an AI startup focused on automating and personalising customer interactions. It will integrate its technology with Tata Communications’ existing collaboration, connectivity and cloud platforms.
By combining Commotion’s GenAI capabilities with its global digital infrastructure, Tata Communications plans to offer enterprises more intelligent, scalable and cost-efficient customer experience services across multiple channels.
“With Commotion’s capabilities already integrated into Tata Communications Kaleyra, we are seeing phenomenal customer traction. We expect this momentum to further accelerate our evolution into an AI-first organisation, making our Digital Fabric more intelligent, adaptive and future ready,” said A S Lakshminarayanan (top), Managing Director and CEO of Tata Communications.
“Together, we will unlock AI’s full potential in many industry sectors, building solutions that scale responsibly and transform the way the world works. The future isn’t just coming – it’s here, and it’s global,” said Murali Swaminathan, CEO of Commotion.
Entelechy Asia 