Category: Big data

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Customer experience management is top IT priority for telcos in 2014

ovumCustomer experience management (CEM) has emerged as the top driver of telco IT investments in 2014, according to Ovum’s ICT Enterprise Insights. Telco IT spend is expected to reach US$60.7b by 2017, with investments geared towards telecoms infrastructure (cloud platforms, server virtualisation and BSS/OSS systems to support LTE implementations) and online channels to support customers’ increasingly digital lifestyles.

In the largest survey of senior IT executives ever conducted, Ovum reveals a long-term shift in spending towards customer-oriented systems and on improving customer satisfaction within the telecoms industry.

Survey respondents identified multi-channel integration and service personalisation as top areas of focus in the next 18 months, with 67 percent and 61 percent planning to increase spending in these two areas, respectively. Elsewhere, business intelligence and advanced analytics (predictive or big data analytics) will be key for operators — more than 80 percent of respondents will deploy these at the network level in an attempt to offer an enhanced connected experience with predictable, consistent, and relevant services at each point of interaction in the customer lifecycle.

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Cisco and NetApp expand FlexPod portfolio

NetApp cisco Cisco and NetApp have broadened the FlexPod portfolio with new validated designs across the entire portfolio, highlighted by the introduction of FlexPod Select for dedicated data-intensive workloads.

The FlexPod portfolio now includes FlexPod Datacenter (formerly FlexPod) for core enterprise data centres and service providers, FlexPod Express (formerly ExpressPod) for medium-sized businesses and FlexPod supports the growing need to tie storage, networks, applications, and analytics (such as big data) into a more automated, responsive system that increases efficiency and lowers operational expense.

The new offerings build on the joint vision and strategy of Cisco and NetApp to unify branch offices, core data centers, service providers, and dedicated application infrastructures.branch offices, and FlexPod Select for data intensive workloads. FlexPod Select is the first family in the FlexPod portfolio to address targeted workloads, such as high-performance applications.

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Gartner: Top 10 strategic technology trends for 2014

Gartner3D printing, personal cloud, the Internet of Everything — these buzzwords today are expected to be among the top 10 strategic technology trends next year, according to Gartner.

Gartner defines a strategic technology as one with the potential for significant impact on the enterprise in the next three years. Factors that denote significant impact include a high potential for disruption to IT or the business, the need for a major dollar investment, or the risk of being late to adopt.

A strategic technology may be an existing technology that has matured and/or become suitable for a wider range of uses. It may also be an emerging technology that offers an opportunity for strategic business advantage for early adopters or with potential for significant market disruption in the next five years. These technologies impact the organisation’s long-term plans, programs and initiatives.

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Beginning of the Digital Industrial Economy

GartnerWorldwide IT spending is forecast to reach US$3.8 trillion in 2014, a 3.6 percent increase from 2013, but it’s the opportunities of a digital world that have IT leaders excited, according to Gartner.

The beginning of the Digital Industrial Economy will make every budget an IT budget; every company a technology company; every business a digital leader, and every person a technology company.

“The Digital Industrial Economy will be built on the foundations of the Nexus of Forces (which includes a confluence and integration of cloud, social collaboration, mobile and information) and the Internet of Everything by combining the physical world and the virtual,” said Peter Sondergaard, Senior Vice President of Gartner and Global Head of Research.

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Huawei lab head first Chinese to receive AAAI fellowship

HuaweiDr Qiang Yang, Head of Huawei’s Noah’s Ark Lab, has been elected a fellow of AAAI (the Association for the Advancement of Artificial Intelligence).

AAAI Fellow is the highest honour in the artificial intelligence (AI) community, recognising a small group of AAAI members who have made significant and sustained contributions to the field of artificial intelligence. This year, AAAI elected eight fellows from across the world.

Yang is the 1st AAAI Fellow in Greater China and first among Chinese Scientists worldwide. He was elected “for significant contributions to AI planning, data mining and case-based reasoning” in AI. Yang is already a fellow of the institute of Electrical and Electronics Engineers, International Association for Pattern Recognition, and The American Association for the Advancement of Science.

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Twistcode leverages GPU power for big data

By Edward Lim, Managing Consultant, CIZA Concept

FTwistcodeounded in 2006, Twistcode does research and development in high performance computing technology, especially massive-parallel computing and applications using central processing units (CPUs) and graphics processing units (GPUs). It thrives in accelerating any repetitive algorithm and/or process in most environments.

With its focus on high performance computing, the young and dynamic company hopes to let its clients – enterprises and government organisations – concentrate on what’s important to them. It provides services such as rendering and modelling, and tweaks technologies and twist codes to adapt to customers’ needs.

Frustration over cell architecture
It was frustration over Sony’s cell architecture that prompted Twistcode to consider other options for its work.

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Gartner adjusts worldwide IT spending projection downwards to 2% growth this year

GartnerGartner has adjusted its worldwide IT spending forecast for 2013 downwards to US$3.7 trillion in 2013. Last quarter, the research firm predicted a 4,1 percent increase compared to 2012 but that projection has been sliced by half to 2 percent. This reduction takes into account the impact of recent fluctuations in US dollar exchange rates. 

The Gartner Worldwide IT Spending Forecast is the a leading indicator of major technology trends across the hardware, software, IT services and telecom markets. For more than a decade, global IT and business executives have been using these highly anticipated quarterly reports to recognise market opportunities and challenges, and base their critical business decisions on proven methodologies rather than guesswork.

“Exchange rate movements, and a reduction in our 2013 forecast for devices, account for the bulk of the downward revision of the 2013 growth,” said Richard Gordon, Managing Vice President at Gartner.

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IDC: 3rd platform will drive China’s smart manufacturing sector

IDCIDC believes that IT vendors can leverage business opportunities created by China’s smart manufacturing policies, endeavours to consolidate relationships with governments and industry associations, and enhanced R&D innovation utilising 3rd Platform technologies (cloud computing, big data, social business, and mobility).

Smart manufacturing has been identified and supported by the Chinese government as the key field for further development. In line with this, the national ministries have released research that could drive the continuous construction of IT infrastructure in manufacturing enterprises. Next-generation technology architecture or 3rd platform has triggered clear demands from enterprise customers and created a thorough R&D ecosystem.

Since 2011, the Ministry of Industry and IT of PRC, along with the National Development and Reform Commission, have been releasing a series of research papers on smart manufacturing. IT service providers could identify potential business opportunities by analysing the subject directions and final approved lists.

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Gartner: Top 10 technology trends for the energy and utilities sector

GartnerGartner has identified the top ten technology trends affecting the global energy and utility markets in 2013, as the industry faces significant challenges from ongoing environmental sensitivity, changing policymaker attitudes and consumer expectations.

“Searching for successful business models that will address these issues and generate anticipated shareholder returns in uncertain regulatory settings is a top priority for this industry,” said report author Kristian Steenstrup, Vice President and Gartner Fellow. “This is in addition to protecting the security of critical generation and delivery infrastructure, as well as maintaining system reliability with aging physical assets. Public and private utilities are looking at how technology can reduce cost, drive efficiency and enhance competitive advantage.”

According to Steenstrup, what was once considered a conservative and slow-moving industry has seen a wide range of innovation from within and outside the traditional IT organization. He believes that understanding business trends is a crucial requirement for energy and utility organisations to create a successful IT strategy in this market.

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Master database management system gives telcos the edge

hybrisIn a highly competitive and dynamic market, telcos are increasingly looking at multiple channels to sell their services and products. Many players have turned to personalisation and business analytics in order to retain and win customers.

However, James Chu, Regional Sales Manager for Southeaast Asia and Telco of hybris, believes that taking an additional step will give them the edge.

“We offer our customers one more step – master database management (MDM) system. MDM curates inventory so that customers can find what they want easily and on any device,” he explained.

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Leveraging GPU power for big data analytics

NVIDIA CEO Jen-Hsun Huang chats with Shazam CTO Jason Titus on using GPUs for audio search.
NVIDIA CEO Jen-Hsun Huang chats with Shazam CTO Jason Titus on using GPUs for audio search.

Think graphics processing unit (GPU) and most would relate it to mainly gaming. But enterprises are finding new ways to leverage the power of GPUs to tackle big data analytics and advanced search for both consumer and commercial applications.

Shazam, Salesforce.com and Cortexica are among those  expanding the use of GPUs beyond their traditional role of processing massive data sets and complex algorithms for high performance computing science and engineering applications. They rely on NVIDIA Tesla GPU accelerators for areas as diverse as audio search, big data analytics and image recognition.

“GPU accelerators provide great value to applications with lots of data or computations,” said Sumit Gupta, General Manager of the Tesla accelerated computing business at NVIDIA. “A growing number of applications that provide mobile service and social media analysis have both. And that’s prompting their providers to turn to GPU accelerators as they scale up their infrastructure to meet growing demand.”

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Gartner: Worldwide IT spending to reach US$3.7 trillion in 2013

GartnerWorldwide IT spending is projected to total US$3.7 trillion in 2013, a 4.2 percent increase from 2012 spending of $3.6 trillion, according to the latest forecast by Gartner. The 2013 outlook for IT spending growth has been revised upward from 3.8 percent in the 3Q12 forecast.

Gartner analysts said much of this spending increase is the result from projected gains in the value of foreign currencies versus the US dollar. When measured in constant dollars, 2013 spending growth is forecast to be 3.9 percent.

The Gartner Worldwide IT Spending Forecast is the leading indicator of major technology trends across the hardware, software, IT services and telecom markets. For more than a decade, global IT and business executives have been using these highly anticipated quarterly reports to recognize market opportunities and challenges, and base their critical business decisions on proven methodologies rather than guesswork.

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NetApp supports Amazon Web Services Direct Connect with private storage solution

NetAppThe new NetApp Private Storage for Amazon Web Services (AWS) is an enterprise storage solution that utilises AWS Direct Connect to provide customers the ability to establish a dedicated network connection from their existing infrastructure to AWS.

With this offering, organisations can now replicate data from on-premise NetApp storage environments to NetApp Private Storage in an AWS Direct Connect facility to leverage on-demand cloud services. NetApp Private Storage for AWS allows enterprises to build an agile cloud infrastructure that balances internal datacenter resources along with AWS cloud resources to best meet their business needs.

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Gartner predictions for IT organisations and users for 2013 and beyond

GartnerGartner has revealed its top predictions for IT organisations and IT users for 2013 and beyond.

Gartner’s top predictions focus on economic risks, opportunities and innovations that will impel CIOs to move to the next generation of business-driven solutions. Selected from across Gartner’s research areas as the most compelling and critical predictions, they address the trends and topics that underline the reduction of control that IT has over the forces that affect it.

“The priorities of CEOs must be dealt with by CIOs who exist in a still-turbulent economy and increasingly uncertain technology future,” said Daryl Plummer, Managing Vice President and Gartner Fellow. “As consumerisation takes hold and the Nexus of Forces drives CEOs to certain expectations, CIOs must still provide reliability, serviceability and availability of systems and services. Their priorities must span multiple areas. As the world of IT moves forward, it is finding that it must coordinate activities in a much wider scope than it once controlled, and as a result, a loss of control echoes through several predictions we are making.”

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