More companies turn to conversational AI for their customer support with spending expected by Gartner to hit about US$2 billion in 2022. The growth of the technology is predicted to reduce contact centre agent labor […]
Tag: conversational AI
Thai 7-Eleven operator improves customer service with conversational AI
Handling 240,000 calls a day is no mean feat. It’s a massive challenge for any call centre. CP All, the sole licensed operator of the more than 11,000 7-Eleven stores in Thailand, has turned to […]
Towards expressive speech in conversational AI
Synthesised speech is nothing new — think virtual assistants for smartphones and smart speakers, and GPS assistance. They may sound robotic and monotonous, even when there are choices of voice or accent. All these is […]
Jarvis makes great conversations in multiple languages
Speech to text is so old school. How about speech to real-time multi-language translation? Or text to speech? Imagine the massive possibilities if such capabilities are available. The good news is that the newly-announced NVIDIA […]
YouBike Taiwan Improves customer service with conversational AI
YouBike has launched a smart customer service system based on conversational AI chatbot rechnology to enhance user experience.
Metadata and Conversica team up on AI-based lead generation
Artificial intelligence (AI)-based companies Metadata and Conversica are partnering on automating the marketing and sales development process for B2B companies. Combining their AI expertise, they will help companies in generating qualified leads to following up with on leads at a faster rate and with better quality than can be achieved manually.
Microsoft acquires Semantic Machines
Microsoft has acquired Semantic Machines, which has developed a new approach to building conversational artificial intelligence (AI).
Entelechy Asia 