StarHub and ServiceNow are partnering to integrate StarHub’s enterprise solutions with ServiceNow’s Now Platform, including Service Bridge and artificial intelligence for IT operations (AIOps) on Cloud Infinity.
The unified Telecommunications Service Management (TSM) platform is designed to break down traditional silos and enable both enterprise and government customers to automate routine tasks on StarHub’s Cloud Infinity multi-cloud architecture. This integrated approach streamlines operations, ensures compliance and enhances overall efficiency for customers utilising Cloud Infinity.
“Empowered by our cutting-edge automation and AI-driven solutions, our fortified digital infrastructure services are poised to revolutionise industries, empowering businesses of all sizes to optimise operations and cost, and unleash their full potential for unprecedented growth,” said Nikhil Eapen (top), Chief Executive Officer of StarHub.
“With the Now Platform, our aim is to provide customers with superior services to simplify their operations and modernisation process, which translates to better efficiency and higher levels of client satisfaction,” said Detlef Krause, President of Asia Pacific at ServiceNow.
Comprising both customer service management (CSM) and information technology service management (ITSM) functionalities, this platform allows for external ticketing to serve StarHub’s enterprise customers and internal ticketing to support internal operations.
The platform includes a Service Bridge that lets enterprise customers make service requests and receive support from StarHub directly within their own ServiceNow instance, eliminating the need to switch between systems for a frictionless experience and enhancing collaboration.
The partnership leverages automation and AIOps to automate routine tasks for Cloud Infinity customers. This frees up IT staff to focus on complex issues, significantly improving operational efficiency and reducing fault resolution times.
Entelechy Asia 