NTT Data has has launched its next-generation Smart AI Agent to accelerate the adoption of generative AI (GenAI) across industries.
It projects that this advanced AI solution will generate about US$2 billion in revenue from related business by 2027.
Smart AI Agent is designed to autonomously extract, organise and execute tasks based on user instructions, effectively complementing existing workforces and streamlining time-consuming processes.
By enhancing efficiency across various sectors, it enables businesses to swiftly evaluate and deploy GenAI applications, optimising workflows and boosting productivity.
“The launch of our Smart AI Agent is a direct response to the growing demand for tools that unlock the full potential of generative AI,” said Yutaka Sasaki (top), President and CEO of NTT Data.
Smart AI Agent is already impacting key industries. In the automotive sector, it is enhancing DevOps data analysis efficiency. The banking industry is benefiting from improved regulatory reporting processes, while a major gas manufacturer is optimising its marketing cycle with the tool.
Key features of the Smart AI Agent include task planning for automating complex workflows, multi-agent collaboration for improved efficiency, advanced retrieval-augmented generation (RAG) for high-quality internal data searches, and Agent Ops for optimising operational processes. Also, user-in-the-loop capabilities, set to launch in March 2025, will enable continuous improvement of agent workflows based on user feedback.
The comprehensive solution encompasses consulting, implementation and ongoing support to ensure seamless integration across businesses. NTT Data caters to both public and private cloud environments, addressing the needs of security-conscious enterprises while ensuring confidentiality and compliance.
Beyond its business value, Smart AI Agent also tackles the global talent gap by automating repetitive tasks to allow workforces to focus on more strategic, value-added activities.
It will initially be rollded out in China, the US and several European countries, with plans for broader global availability in the future.
Entelechy Asia 