ServiceNow and NVIDIA have unveiled the Apriel Nemotron 15B reasoning model to power a new generation of intelligent AI agents for enterprises.
Announced at ServiceNow’s Knowledge 2025 event, this compact, high-performance large language model (LLM) is engineered to deliver faster, more cost-effective and highly personalised digital agents that can autonomously handle complex business workflows.
AI agents are autonomous software systems capable of performing tasks, making decisions and interacting with their environment intelligently and independently.
Unlike traditional chatbots or rule-based automation, AI agents use advanced natural language processing and reasoning to assess situations, adapt to changing conditions and execute multi-step processes without human intervention. They analyse data, learn from past interactions and continuously improve their performance, making them ideal for automating complex, real-time business operations.
The Apriel Nemotron 15B model, developed jointly by ServiceNow and NVIDIA, can evaluate relationships, apply rules and weigh goals to reach conclusions or make decisions in real time.
Trained using NVIDIA NeMo and ServiceNow’s domain-specific data on NVIDIA DGX Cloud, it is optimised for speed, efficiency, and scalability-enabling AI agents to support thousands of concurrent workflows across large enterprises.
“The Apriel Nemotron 15B model — developed by two of the most advanced enterprise AI companies — features purpose-built reasoning to power the next generation of intelligent AI agents. This achieves what generic models can’t, combining real-time enterprise data, workflow context and advanced reasoning to help AI agents drive real productivity,” said Jon Sigler, Executive Vice President of Platform and AI at ServiceNow.
“Together with ServiceNow, we’ve built an efficient, enterprise-ready model to fuel a new class of intelligent AI agents that can reason to boost team productivity,” said Kari Briski, Vice President of Generative AI software at NVIDIA. “By using the NVIDIA Llama Nemotron Post-Training Dataset and ServiceNow domain-specific data, Apriel Nemotron 15B delivers advanced reasoning capabilities in a smaller size, making it faster, more accurate and cost-effective to run.”
The integration of ServiceNow’s Workflow Data Fabric with NVIDIA NeMo microservices creates a data flywheel that continuously refines and personalises AI agent responses using real workflow data. This closed-loop system ensures that AI agents become more accurate and context-aware with each interaction, while maintaining strict controls over data privacy and compliance.
Real-world deployments are already underway. For example, AstraZeneca is leveraging these AI agents to help employees resolve issues and make decisions more efficiently, reportedly saving 90,000 hours of employee time. The technology is expected to roll out to more enterprises following the Knowledge 2025 event.
Beyond ServiceNow and NVIDIA, AI agents are being rapidly adopted across industries. Enterprises use them for customer service automation, IT helpdesk support, supply chain management, and even multimedia content creation. Major technology providers such as IBM, AWS and Automation Anywhere are also developing AI agent solutions to streamline operations, enhance decision-making and deliver personalised customer experiences at scale.
Entelechy Asia 