Agora and WIZ.AI have teamed up to deliver advanced AI-powered customer engagement solutions tailored for enterprises operating across multiple languages and regions.
The collaboration leverages Agora’s ultra low latency communication infrastructure and conversational AI with WIZ.AI’s scenario-driven, localised voice AI technology. The integrated solution will help enterprises automate large volumes of inbound and outbound customer interactions to enable real-time, natural conversations in diverse local languages and dialects.
According to Gartner, by 2029, agentic AI is projected to autonomously resolve 80 percent of common customer service issues, potentially reducing operational costs by 30 percent. This trend underscores the need for reliable, multilingual AI agents capable of delivering proactive, human-like engagement at scale.
“Our collaboration is about delivering AI agents that are reliable, multilingual, and capable of real-time communication even under challenging network conditions. Enterprises can use this technology to enhance service levels while managing operational costs,” said Tony Zhao, CEO and Co-founder of Agora.
“Businesses want automation that goes beyond basic scripts. Together, we enable AI agents that understand context, can interrupt and adapt mid-conversation, and provide consistent service across regions,” said Jennifer Zhang, President and Co-founder of WIZ.AI.
The joint solution targets sectors such as financial services, telecommunications and retail, where efficient management of large-scale customer interactions is crucial.
By integrating AI agents, enterprises can reduce reliance on human agents for routine queries and outbound communications, while maintaining or improving customer satisfaction.
Entelechy Asia 