Hongkong Land has introduced Hong Kong’s first AI-powered integrated facility management control tower (IFMCT) that unifies more than 20 separate building systems into a single, intelligent hub.
IFMCT integrates building management, HVAC, energy optimisation, cleaning, vendor management, procurement, and wellness monitoring into a single platform. The result is smoother, more responsive service for both office tenants and retail occupants.
With the IFMCT in place, operational efficiency has risen dramatically as 66% percent of work orders are fully automated, which streamlines routine processes and reduces day-to-day disruptions.
The volume of alarm monitoring calls to tenants and vendors has also dropped sharply, lightening the administrative burden across the board.
IFMCT’s real-time monitoring and AI-driven analysis enables predictive and condition-based maintenance. For instance, servicing of air handling units becomes more targeted, reducing maintenance efforts by 16 percent and slashing required servicing frequency in half within just one year.
Access to vital asset documentation is quicker, with information retrieval time cut by 80 percent. This leap in efficiency allows facility managers to address issues and respond to needs faster than before.
Another central advantage is the system’s intelligent energy management, which dynamically adjusts heating and cooling based on weather forecasts. Smart energy management optimise comfort for tenants as well as advances both Hongkong Land’s and its tenants’ decarbonisation objectives.
After successfully piloting the platform at Alexandra House and expanding it to Charter House and Exchange Square, Hongkong Land is now preparing for a portfolio-wide deployment in Central and future projects in Shanghai.
“This pioneering initiative stands as a testament to Hongkong Land’s leadership in delivering forward-thinking sustainable solutions, highlighting the Group’s long-standing culture of innovation and our commitment to creating lasting value for all our stakeholders. We’re proud of the platform’s success in Hong Kong and look forward to extending its impact across our regional portfolio,” said Michael Smith, Chief Executive of Hongkong Land.
Entelechy Asia 