Zendesk has agreed to acquire Klaus, an AI-powered quality management platform. This acquisition will reshape customer service provision by addressing the increasing demand for higher quality service amid a surge in AI-based customer interactions. With […]
Zendesk has completed its acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built for Zendesk customers, Tymeshift simplifies the management of complex customer experience (CX) workloads. The AI-powered solution helps organisations track agent […]
Zendesk will acquire Momentive, which owns the SurveyMonkey platform, with the deal targeted to be completed in the first half of 2022. The companies’ respective sizable customer bases and complementary capabilities are expected to provide […]
Zendesk has established a strategic partnership that lets companies engage with customers, share information and respond to questions across WhatsApp, Messenger and Instagram. According to Zendesk and ESG research, companies with the best customer experiences […]
Zendesk has added Instagram messaging to its customer support offering so businesses can provide customer service on Instagram from directly within Zendesk. The Messenger API for Instagram offers support for businesses to manage customer service […]
Zendesk has introduced Explore Enterprise, a real-time analytics solution that lets leaders share insights instantly with teams and departments for faster decision making improving customer experience (CX).
In response to the impact of COVID-19 on charities, Zendesk is offering free software and support to help them manage volunteering, relief efforts and home assistance.
Zendesk has added to its chat product new features that were developed by its Singapore team. The Singapore office, which is Zendesk’s Asia Pacific Commercial Headquarters, has led the end-to-end development of Zendesk Chat since April 2014.
Zendesk has launched Gather, which lets companies provide trusted and transparent support to customers through online community forums. They can engage with each other and company experts to offer guidance and insight beyond what a single customer support agent might be able to handle.
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