Zendesk has added to its chat product new features that were developed by its Singapore team. The Singapore office, which is Zendesk’s Asia Pacific Commercial Headquarters, has led the end-to-end development of Zendesk Chat since April 2014.
According to Abhishek Deshmukh, Vice President of Engineering and Manging Director of Singapore at Zendesk, Zendesk Chat is completely developed in Singapore with the entire cross-functional product development team co-located here.
“The team has deep expertise in building products for real-time communication at scale, which is evident with the success of the Zendesk Chat product globally. With Singapore as a regional hub, and tapping into the skills and talents of our global team, allows us to power real-time conversational experiences for our customers across our offerings,” he said.
Working in collaboration with teams in Copenhagen, Dublin, Melbourne, Montreal, and San Francisco, the Singapore contingent is instrumental in the development of the new innovative agent workspace, which provides support agents with the relevant context and tools whether the customer calls, emails or messages. This allows them to continue the conversation on the channel that suits their needs and preferences.
The Singapore team will continue to work on enhancing the scalability and reliability of Zendesk Chat as a key solution within its service-first CRM Support and Sales Suites to best serve the needs of commercial and enterprise customers.