In response to the impact of COVID-19 on charities, Zendesk is offering free software and support to help them manage volunteering, relief efforts and home assistance.
Zendesk has added to its chat product new features that were developed by its Singapore team. The Singapore office, which is Zendesk’s Asia Pacific Commercial Headquarters, has led the end-to-end development of Zendesk Chat since April 2014.
Zendesk has launched Gather, which lets companies provide trusted and transparent support to customers through online community forums. They can engage with each other and company experts to offer guidance and insight beyond what a single customer support agent might be able to handle.