While voice interaction remains the primary communication channel in contact centres, the concept of an omni-channel is gaining popularity in Asia-Pacific, according to Frost & Sullivan.
With smartphone penetration and social media usage on the rise, an increasing number of organisations are working closely with system integrators and independent software vendors to implement the omni-channel platform. Their objective is to overcome the existing silo nature of communication channels and provide a consistent and seamless customer experience across voice, email, SMS, Web-chat, social media and real-time video interactions. In response, contact centers are transforming into ‘customer engagement centers’ with multi-channel strategies that are tightly integrated with mobile applications and self-service capabilities.
According to Frost & Sullivan, the market earned revenues of US$699.5 million in 2014 and is estimated to reach US$952.9 million in 2021 with a compound annual growth rate of 4.5 percent. The study covers automatic call distributors, outbound systems, computer telephony integration, interactive voice response, workforce management, call monitoring, speech technology and multimedia systems. Workforce optimisation and analytics are expected to lead revenue growth across these segments, driven by the continuous focus on contact centre operation performance management.
As the first embedded computer designed to process deep neural networks, the new NVIDIA Jetson TX1 is set to enable a new wave of smart devices. Drones will evolve beyond flying by remote control to navigating through a forest for search and rescue. Security surveillance systems will be able to identify suspicious activities, not just scan crowds. Robots will be able to perform tasks customised to individuals’ habits.
Apple’s magic formula for success has continued with the Apple Watch. The highly-sought after smart watch dominated the market with nearly seven million units sold since launch, according to Canalys.
Every other piece of mobile accessory in the world is sold in the Asia-Pacific (APAC) region. To be precise, APAC accounts for 52.9 percent of all mobile accessories shipment, according to ABI Research.
Tablet sale continued its decline for the fourth straight quarter, according to IDC. Q3 shipment of 48.7 million units represented a 12.6 drop year on year, further highlighting the challenges the tablet market is facing.
The public cloud market in China will more than double in the next five years, from US$1.8 billion this year to US$3.8 billion in 2020, according to Forrester.
NetApp has announced new Data Fabric solutions and services that deliver the data management capabilities organisations need to accelerate success in the hybrid cloud era.
Following its announcement at VMworld in August, NVIDIA GRID 2.0 is now available in Australia.
Harvard Business Review has included nine CEOs of IT companies among its Top 100 Best Performing CEOs in the world.
While many cannot imagine life without mobile phones, the technology can be a life-saver in disasters. Case in point are recent crises in Afghanistan, Indonesia, Iraq, Nepal, and the Philippines where mobile network coverage enabled those directly impacted to collaborate in order to help themselves and others more quickly and effectively than external aid agencies.
Notebook, tablet, 13.5-inch display, 12 hours of battery life, and a NVIDIA GeForce GPU to boot — that’s what the new Microsoft Surface Book is made of. And it certainly got the world excited as news poured out from the press briefing in New York last night.
Ahead of World Radiocommunication Conference 2015 (WRC-15), GSMA has expressed its disappointment at the Asia-Pacific Telecommunity’s Conference Preparatory Group (APG) decision to identify only 51MHz of additional spectrum for mobile broadband.
Lenovo remained the top PC vendor amidst a 9.5 percent global PC shipment decline in Q2, according to Gartner. 
ZTE and Uros have introduced the Goodspeed 4G mobile hotspot MF900 — which is manufactured under a technology licence from Uros — providing travellers with affordable international data roaming.
As the digital space becomes more cluttered and complex, advertisers are finding it increasingly difficult to determine the best way to reach their target customers.
Hybrid devices are leading the growth in the mobile PC market and should reach 21.5 million units this year, an increase of 70 percent from 2014, according to Gartner. Eight million of these will be ultramobile tablets (two-in-one tablets) and 13.5 million hybrid ultramobiles (two-in-one detachable and convertible ultramobiles).
Samsung has introduced what is claimed to be the world’s first low temperature video wall. Specifically calibrated for the broadcast industry, the UD55E-S has a specialised panel with a lower colour temperature range of 2800k-6500k that corresponds to broadcast camera standards, ensuring that the colours of news footage and graphics are displayed accurately at all viewing angles.
ZTE has demonstrated a new OAM (operations, administration and management) solution based on SDN architecture at the Broadband & TV Connect Asia conference in Singapore.
Apple held on to its top spot despite a 16 percent drop in PC shipment in Q1. It shipped 17.2 million units, taking a 15 percent market share while Lenovo and HP came in second and third place respectively. Samsung was next with 9.5 million units shipped with Dell just behind with 9.4 million units.
In a world of technological breakthroughs, the selfie stick is a really simple invention. Somebody had the bright idea to stick a holder at the end of a rod and voila, the selfie stick was born.
Entelechy Asia 