Buy any (or at least most) product and you will get a user guide. In the past, this is something that people will pour over diligently to learn how to use the product. When they don’t understand something, they will take out the guide, check the content page and read the instructions.
However, times have changed. When was the last time you referred to a user guide?
Today, most people just take product out, use it first and when in doubt…no, not refer to a user guide but just Google for the solution. This is fast and most times, provides the solution without needing to consult the user guide.
So, do we still need a printed user guide? Or for that matter, a CD version?