APrivacy has introduced APrivacy Bot on WhatsApp to help banks and insurance companies better engage with their customers. It offers a fully programmable chatbot, or connection with an existing chatbot, providing interaction with customers directly over WhatsApp.
Integrated within the APrivacy suite of products, the solution lets customers be seamlessly transferred to a secure chat session for more sophisticated transactions, such as placing trades, or full servicing by a human agent. All communications are fully recorded for compliance purposes.
“WhatsApp has over 1.5 billion users and so by leveraging this popular channel financial services companies can spread the net far and wide with whom they can do business with,” said Cédric Jeannot, Founder and CEO of APrivacy.