DigiCert simplifies cert management with ServiceNow

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DigiCert is collaborating with ServiceNow to simplify certificate management through a comprehensive DigiCert CertCentral application within ServiceNow.

Digital transformation, rapidly growing need for digital certificate deployment, and shrinking certificate lifetimes are leading to additional workload for IT teams.

CA/Browser Forum requires a certificate to be replaced within 24 hours for key compromise and similar events, and five days if information changes or there is a technical gap in certificate contents. Using spreadsheets and notifications to manage certificates is no longer viable.

The sheer scale and continued changes in public TLS certificate policies require automated, intelligent workflows management to avoid the costly impacts of expired or non-compliant certificates.

Outage costly affair

According to an IBM study, severe outages can cost more than US$500,000 an hour. DigiCert and ServiceNow let enterprises benefit from best-in-class certificate management digital workflows while managing all IT operations in one place with the ServiceNow application.

“Expiry of TLS certificates has resulted in several service outages. Our integration with the ServiceNow Certificate Inventory and Management store application will help enterprise customers automate certificate issuance and other management tasks with the CertCentral application to reduce outages, meet industry compliance requirements and improve operations,” said Steve Durham, Director of Product Management at DigiCert.

Within the CertCentral Manager app in ServiceNow, users and administrators can manage the entire certificate lifecycle The app is easy to install and requires no coding, scripting or maintenance.

DigiCert offers the only turnkey integration with ServiceNow in the market. Preferences are synced between CertCentral and ServiceNow so no extra setup or configuration is required.

“This collaboration allows us to advance our shared goal of helping enterprises navigate digital transformation with simplified, automated certificate management for IT teams using ServiceNow,” said Sree Subramaniam, Director of Product Management, ITOM at ServiceNow.