Indonesia’s national flag carrier, Garuda Indonesia is overhauling its digital backbone in an effort to adapt to dynamic market conditions and evolving customer demands.
It is moving away from siloed, on-premise applications that made it hard to see performance in real time, coordinate decisions across departments, or scale efficiently.
To address these challenges, Garuda has chosen RISE with SAP as the foundation of its next-stage transformation, adopting SAP Cloud ERP Private in a managed private cloud to could standardise and integrate core processes while reducing the burden of running complex IT infrastructure on its own.
The initiative focuses first on unifying finance, procurement, supply chain, and selected customer-related operations onto a single integrated platform, replacing disconnected workflows with end‑to‑end processes that support everything from record‑to‑report cycles to sourcing and inventory decisions.
“By modernising our enterprise core, we are building a more connected, agile, and disciplined organization, better equipped to manage costs and respond to a dynamic operating environment,” said Thomas Oentoro, Deputy CEO, Garuda Indonesia.
The airline operates a fleet of about 80 aircraft serving more than 50 destinations across its domestic network and key regional and international markets. It is supported by several thousand employees headquartered at Soekarno-Hatta International Airport near Jakarta.
Clearer visibility
To adapt to fast-changing market demands, Garuda hopes to rely on the SAP solution to provide clearer visibility into operational performance for faster, fact-based decisions on cost management, cash flow and resource allocation. These are critical levers as the airline works to restore profitability and discipline after restructuring.
Role-based access and modern SAP Fiori-style digital experiences are being introduced across the organisation to give employees more intuitive, task-focused interfaces that simplify daily work, reduce error‑prone manual steps, and support a cultural shift toward data-led collaboration.
By shifting to a private managed cloud environment, Garuda secures a more resilient and scalable technology foundation that can adapt as the airline ramps up fleet readiness and capacity, while also simplifying operations for the IT function, which no longer needs to maintain a patchwork of on‑premise systems.
The new setup is designed not just for efficiency today but to pave the way toward a more autonomous enterprise, where AI-driven automation can further optimise maintenance planning, asset management and other mission-critical processes that directly impact on-time performance and customer experience.
According to Sianto Wongjoyo, Managing Director of SAP Indonesia, the SAP solution positions Garuda “to advance toward a more autonomous enterprise, where AI-driven automation can support more efficient, adaptive operations and which may help the business respond to changing demand and market conditions.”
Entelechy Asia 