Singtel is one of four telcos identified as leaders in Asia Pacific (APAC) in 2016-17 by IDC in its report entitled IDC Telecom MarketScape for Next-Generation Service Providers 2016-17.
The report, which evaluates the leading regional and global telecommunications service providers (SPs) in APAC, also listed AT&T, BT and Orange alongside Singtel was “Leaders” of the next-generation telecom service providers in the region along with plenty of challengers in the market.
These service providers demonstrated a strong regional network presence, comprehensive suite of enterprise cloud and managed ICT service offerings, diverse portfolio of services in areas such as Internet of Things (IoT) and collaboration in the region, as well as a large base of mid and large-sized enterprises, multinational corporations (MNCs), and government clients across Asia Pacific.
This group of “Leaders” is closely followed by “Major Players” in the market which includes regional service providers, such as Telstra and NTT Coms, along with global service providers including Vodafone, Verizon, and Tata Communications. GCX is classified under the “Contenders” group.
“The telco landscape is being reshaped by enterprise demand for this transformation to digital platforms. The impact of key 3rd Platform technologies and accelerators, and the enterprise desire to leverage on these technologies for differentiation in a crowded marketplace is clearly visible,” said Nikhil Batra, Senior Research Manager for Telecom Practice of IDC Asia/Pacific.
“In the short term, SD-WAN and enterprise cloud connect will be important, followed by 5G, software-defined networks, and virtual network services (VNS), with a distinct focus on customer experience throughout. Most of the SPs today have responded to these enterprise requirements by expanding into adjacent areas and providing not just the technology, but the business expertise along with it. However, they continue to differentiate themselves based on their focus and key strategic capabilities,” added Batra.
Global telecom SPs have progressed steadily over the past few years in their worldwide capabilities. Although no one carrier aspires to be the sole enterprise provider, there is hardly any SP that focuses only on providing connectivity services to enterprises. SPs have branched out to provide cloud federation and brokerage services, managed security, unified communications and collaboration (UC&C), and other managed ICT services and solutions, leveraging their core assets.