Three Singapore hotels — Ascott Orchard, Grand Park City Hall and Swissotel The Stamford — are piloting a system that uses face recognition technology to expedite the check-in process.The system is part of an initiative by Singapore Tourism Board (STB) and Singapore Hotel Association (SHA) to leverage technology to foster business innovation and support job redesign efforts in the hotel industry.
The E-Visitor Authentication (EVA) System will enable faster verification of guests’ stay validity with the Immigration & Checkpoints Authority (ICA) to facilitate a seamless check-in experience for guests. Eliminating the process of performing manual checks on travel documents is expected to reduce check-in time by up to 70 percent.
With the system in place, front office staff will have more time to interact with guests, improving guest satisfaction levels. STB welcomes interested hotels to explore how the EVA system can enhance their check- in processes.
“The duration to check-in to the hotel using facial recognition has also reduced significantly from five minutes to approximately one minute, as a result of this new system. Guests now enjoy more convenience with shortened waiting time and have the ability to manage functions such as their inroom lighting and climate temperature with the mobile application, ” said John Kockan, General Manager of Grand Park City Hall.