yellow.ai has added Voice AI bots on its customer experience platform, in addition to existing channels such as Facebook, Instagram, Kakaotalk, Line, Website, and WhatsApp.
The human-like voice AI bots can understand sentiments, intent and past behaviour, and also modify pitch, tone and excitement to suit customer sentiment and intent on channels such as Alexa, Google Assistant and Telephony.
The company’s bots can converse out of the box in more than 100 languages across text and voice, such as Bahasa Indonesia, Bahasa Malay, English, Mandarin, Tagalog, and Tamil.
“Conversational interfaces are changing how we relate to brands and voice is playing a key role in enabling smarter brand-to-consumer interactions. Today, growth and success in every business are highly indexed to creating personalised and differentiated customer experiences. At yellow.ai, we are dedicated to enabling human-like, engaging conversations with our conversational CX platform, which is the ultimate balance between human + AI capabilities,” said Raghu Ravinutala, CEO and Co-Founder of yellow.ai.