Artificial intelligence (AI) is THE must-do technology these days. In India, two out of three organisations are exploring AI technologies to enhance customer experience, improve operations, and enhance decision-making, according to IDC.
However, only 8.4 percent of them are in the latter stages of AI maturity.
“Most organisations are yet to reach the highest levels of maturity, most notably in the areas of people and technology,” said Rishu Sharma, Associate Research Director of Cloud and AI at IDC India.
According to IDC’s India AI MaturityScape study 11.6 percent are still at the ad hoc stage with more than half still in the opportunistic stage of AI adoption.
A quarter is in the AI practitioner repeatable stage where they are beginning to develop and align their AI strategy and goals with the enterprise strategy.
“The pandemic has suppressed any persistent doubts about the need of adopting AI in the pre-COVID era. Organisations have started utilising AI capabilities to extract timely insights from the organizational data, improve internal operations, and achieve strategic goals; and have reached different maturity levels in their AI adoption journey,” said Swapnil Shende , Senior Market Analyst of Artificial Intelligence at IDC India.