Category: Social computing

Go live from Messenger Rooms

Facebook Live has emerged as a top platform for live broadcasting for organisations during this trying period. Messenger Rooms was introduced in April to meet the increasing videoconferencing needs. Now, Facebook has announced a way to get the best of both platforms — users can broadcast live to Facebook using Messenger Rooms.

Facebook takes 10% stake in India telco Jio Platforms

Facebook is investing US$5.7 billion or a 9.99 percent stake in India’s Jio Platforms. A wholly-owned subsidiary of Reliance Industries, Jio will use the new invesment to pursue new opportunities for businesses of all sizes, especially small merchants, micro-businesses and farmers, and create digital ecosystems that will empower, enrich and uplift the lives of all 1.3 billion Indians.

Zendesk launches Gather and Sunshine Conversations

Zendesk has launched Gather, which lets companies provide trusted and transparent support to customers through online community forums.  They can engage with each other and company experts to offer guidance and insight beyond what a single customer support agent might be able to handle.